NASA sails into space inspiring faster-better-cheaper resolution

Demonstrating the rubric of faster-better-cheaper (called “FBC”), NASA will be taking a new tack into space exploration. However, not everyone has come aboard on the faster-better-cheaper ship. NASA engineers often respond to faster-better-cheaper by demanding: “Pick two!” For example, with software development it is generally believed that if a project’s scope increases (better), then either the completion time increases (slower) or the people expense increases (costlier). Because of the pick-two response of engineers, there is often a debate over whether faster-better-cheaper is all that NASA’s leadership has claimed it to be. Nevertheless, it appears that faster-better-cheaper remains useful to help achieve continued exploration of space.

According to National Geographic, NASA will be sending a spacecraft the size of a shoebox to rendezvous with a distant asteroid. The spacecraft, known as the Scout, won’t be powered by rocket fuel. Instead, it will draw power from sunlight using an ultrathin solar sail. When light particles (photons) from the sun bounce off of the solar sail, the spacecraft will be propelled forward and is expected to reach a speed of over 63,000 miles per hour. That is fast, especially considering the Scout doesn’t require storage for fuel after it is released from a launching rocket. Furthermore, because the sun is always shining, the Scout can keep accelerating. This makes the Scout faster because there are fewer mechanical parts requiring time to develop. The Scout is better because it can reach high speeds without fuel. And, the Scout is cheaper to develop due to the solar sail’s simplicity.

Mediation compared to going to trial

Not only can faster-better-cheaper be helpful to promote space exploration, it is also a useful rubric for dispute resolution. When compared to going to trial, mediation is almost always faster and cheaper. Mediation is considered faster because you can schedule a mediation at any convenient time, as opposed to waiting for trial to be scheduled on a court calendar. And, mediation is considered cheaper because you can resolve your conflict before a court process spirals out of your control, with corresponding out of control costs.

When deciding whether to mediate, the most typical question asked is whether the outcome of mediation will be better than what would likely be achieved in the courtroom, given the extra cost and time of protracted litigation. Of course, it is often difficult to determine what a litigated outcome will be. After all, it can be hard to predict what a jury will do. This is why, in a preconference phone call, a mediator will often discuss with parties what their objectives are and whether they have compared those objectives to a likely outcome at trial. After parties analyze their options, the courtroom may become the preferred destination. However, one must also take into account that mediation is a confidential process, and some may consider mediation better simply because it allows one to preserve privacy.

Conflict coaching compared to doing nothing

Conflict coaching also fits within the faster-better-cheaper rubric. As Ken Cloke points out in his book Resolving Conflicts at Work, the time and money spent resolving conflicts in the workplace are far less than the time and money wasted on unresolved conflicts. For example, unresolved conflicts can destroy relationships, decrease productivity, increase employee turnover, and ultimately lead to lawsuits. Further, managers get pulled into unresolved conflicts after they become intolerable for everyone, taking managers away from their other business duties. Also, there is an opportunity cost to unresolved conflicts in that an organization may be missing the opportunity to improve its structure and culture by addressing what might be a widespread problem.

Rather than sweeping conflict under the rug and hoping that it disappears, people in conflict can sit down with a conflict-resolution facilitator and work out solutions. Specifically, a facilitator can help everyone tell each other what is true for each person, and utilize listening skills to hear the perspective of others. Facilitation is a small investment compared to the time, energy, money, and resources lost through people being unable to work together.

Set your own sail

Like NASA’s Scout that is stretching out to achieve great things, don’t be afraid to rely on faster-better-cheaper to go places with conflict resolution that may seem unreachable. Just as NASA is coming up with creative solutions to set lofty goals, try mediation and facilitation to find creative resolutions that free you to catch the solar winds of your own goals.


Image: “Solar Sail” (CC BY-SA 2.0) by Kevin M. Gill

Source: Strauss, Mark. “New NASA Spacecraft Will Be Propelled By Light.” National Geographic. National Geographic Society, 3 February 2016. <news.nationalgeographic.com/2016/02/160202-solar-sail-space-nasa-exploration/>.